Customer Support
We’re here to help with all your packaging needs – from technical assistance to order support
How Can We Help You?
Phone Support
Speak directly with our packaging experts for immediate assistance with orders, technical questions, and custom solutions.
Mon-Fri: 7AM-6PM CST
Email Support
Send detailed inquiries and receive comprehensive responses from our technical and sales teams.
support@kosmos-international.com
Response within 24 hours
Technical Support
Get expert advice on material specifications, custom designs, and application requirements.
technical@kosmos-international.com
Specialized engineering support
Support Categories
Order Support
Assistance with placing orders, tracking shipments, order modifications, and delivery scheduling.
Product Information
Detailed specifications, material properties, sizing options, and customization capabilities.
Custom Design Help
Design consultation, logo placement, color matching, and prototype development support.
Pricing & Quotes
Volume pricing information, custom quotes, and cost optimization recommendations.
Sustainability Guidance
Eco-friendly options, recycling programs, and environmental impact consultations.
Compliance Support
FDA regulations, food safety certifications, and industry-specific compliance requirements.
Emergency & After-Hours Support
We understand that packaging emergencies can happen at any time. For urgent situations that can’t wait until business hours, we provide emergency support services.
Emergency Hotline
+1 (972) 555-0125 – Available 24/7 for production emergencies, critical order issues, and urgent technical support.
What Qualifies as Emergency Support:
- Production line stoppage due to packaging issues
- Critical shipment delays affecting customer operations
- Quality concerns requiring immediate attention
- Last-minute custom order requirements
- Technical failures with time-sensitive operations
Note: Emergency support may include additional charges for after-hours service. Our emergency team will discuss any associated costs before proceeding with urgent solutions.
Self-Service Resources
Find answers quickly with our comprehensive resource library
FAQ Database
Browse our comprehensive frequently asked questions covering common inquiries about products, orders, and services.
View FAQProduct Catalogs
Download detailed product specifications, technical data sheets, and complete product catalogs.
Video Tutorials
Watch instructional videos on product selection, proper usage, and best practices for different applications.